Refund policy

Unique Home Interiors offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition it was received in, unused, with tags and in original packaging. You'll also need your order number or proof of purchase.

To notify us of a return, contact us at Tina@uniquehomeinteriors.co.uk with RETURN as the subject line of the email.

If your return is accepted, we'll send you instructions on where to send your package. Items sent back to us without requesting a return will NOT be accepted.

Returns postage is NOT covered by us, this is the customers responsibility. We reccomend using a fully insured and tracked service to ensure we receive your returned items quickly and securely.

We are not responsible for the return until it arrives within our HQ.

Every order is packaged with love and care, with a full inspection before dispatching from our showroom. While mistakes are very uncommon, sometimes are out of our control. Please inspect your item upon delivery and contact us within 24 hours of receiving if the items is defective, damaged or the incorrect item. So we can evaluate the issue & correct it.

If the item is still in stock, your damaged item will be replaced. If the item is out of stock, only then will the customer be refunded. Damage claims made after 24 hours of a confirmed delivery may not be accepted. So please contact us right away to give us as much time to resolve any issues.

It's important to understand all beds & sofas are made of a bespoke nature, specifically for the customer requirements/ preferences. Therefor its your responsibility to ensure the furniture fits within your desired space & can be delivered efficiently.

We strongly advise customers to consider any dimensions of their space and potential obstacles before making their purchase. Once the purchase has been made & furniture has been produced we are unable to take any accountability for difficulties with deliveries/ furniture not fitting the space. We regret to inform you any BESPOKE items are unable to offer a refund or exchange. These are made specifically for the customer.

All orders for bespoke items are sent to our manufacturer within 48 hours from ordering, if you cancel any order made after the 48 hours of your order being processed, there will be a cancellation fee of £200. This will be deducted from any refund amount.

NON-RETURNABLE ITEMS/ SALE ITEMS

Unfortunately we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchaser for the new item.

REFUNDS

Once you have completed your return on our portal, we will then require the item sent back to us in its original packaging, including any protective bubble wrap/ or packing peanuts.

This is to ensure we receive your return back safely, as we are unable to accept returns on items that arrive back to us damaged. 

We will notify you once we've received and inspected your return, and let you know if this was accepted or declined. If approved, you will be automatically refunded to your original payment method. Please be aware it can take some time for your bank/ credit card company to process the refund. This can normally take 10-15 business days.

If more than 15 business days has passed since we approved your return, please contact us at tiegan@uniquehomeinteriors.co.uk.